These terms describe the operating boundaries for EmailDesk business mailboxes, authenticated sending, campaigns, integrations, administration, and support.
Reviewed: July 29, 2026EmailDesk provides business email tools that can include hosted mailboxes, authenticated SMTP and API sending, contacts, campaigns, templates, delivery evidence, protection controls, and administrative workflows.
Available products, integrations, limits, and support processes depend on the approved customer workspace and its current configuration.
Customer administrators manage their workspace users and permissions. Other users may use only the products and actions allowed by their assigned role and permissions.
Authorized platform administrators may review customer settings, domains, usage, logs, queues, and service evidence when needed for support, security, billing, recovery, or abuse handling. Customers must protect passwords, mailbox app passwords, API keys, SMTP credentials, and integration tokens.
Customers are responsible for lawful sender identities, accurate DNS, appropriate recipient permission, message content, attachments, contact data, and unsubscribe handling.
Customers must not send spam, phishing, malware, deceptive messages, purchased-list blasts, or messages that violate recipient consent or applicable law.
A workspace can have limits for users, domains, mailboxes, storage, sending quota, credentials, attachments, recipients, campaign pacing, and other product controls.
EmailDesk may block an action, hold a message for review, rate-limit sending, suspend access, or require corrective work when a limit, billing state, security control, or acceptable-use rule requires it. Locally blocked mail is not handed to the provider.
EmailDesk depends on customer DNS, configured sending providers, recipient providers, internet routing, and compatible mail clients. Those systems control parts of propagation, acceptance, filtering, delivery, and display.
EmailDesk records the evidence available to it but does not guarantee provider acceptance, final delivery, inbox placement, message reading, or uninterrupted availability.
EmailDesk may update features, policies, limits, and security controls as the service changes. Material public-page revisions receive a new reviewed date.
Trial requests are manually reviewed. Existing customers can use the authenticated support desk for account-specific questions.